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Three Top Reasons Why Microsoft Dynamics CRM Online Wins Over Salesforce.com

May 3rd, 2010 Bhavesh Ashani No comments

When you’re in the market to buy a CRM solution, a quick rundown of benefits is ideal in order to start on the right path of your search. Microsoft came out with a CRM Online Service Update in November of 2009 that provides customers with concrete examples of why you get more value for less money with Microsoft Dynamics CRM compared to Salesforce.com. We would like to highlight the main differences between the two products to help you compare and to make your buying decision an easier one:

  1. Storage Capacity – Microsoft Dynamics CRM Online has 5 GB of storage and Salesforce.com only has 2 GB. Microsoft Dynamics CRM Online offers additional storage at $119.88/year for 1GB of data/file storage compared to Salesforce.com – $250.00/year for 1GB of data storage and $60.00/year for 1GB of file storage.
  2. Mobile Access – CRM Online offers Mobile Express for free, where as Salesforce.com Mobile Edition is an additional cost per user per month.
  3. Offline Access – Offline access allows users to be able to view relevant data from the CRM system when they are not connected to the Internet or corporate network. This can be invaluable to sales persons and executives that are often on the road. CRM Online offers many “offline” options that Salesforce.com does not. Offline access is free whereas there is an additional cost per user/month for Salesforce.com Professional Edition. Salesforce.com doesn’t provide an Offline CRM client; it provides a “briefcase”. You can’t view all standard objects (such as quotas, forecasts and cases) and all custom objects offline. 

In terms of functionality there is a significant difference between what CRM offers in terms of functionality and what Salesforce.com offer as shown in the figure below.

Figure 1. Functionality Coverage between Dynamics CRM and SalesForce.com
Figure 1. Functionality Coverage between Dynamics CRM and SalesForce.com
 

If you are interested in a detailed evaluation guide on selecting a CRM system see this white paper written by our CEO Sandeep Walia.

To find out more about the capabilities of Microsoft Dynamics CRM, contact us by calling 888-446-4395 or emailing dynamics@ignify.com. Ignify is a privately-held ISO 9001 certified company focused on the mid-market and enterprise business space for ERP, CRM, and eCommerce implementations. The company provides design, consulting and implementation services for ERP, CRM initiatives for mid-market and enterprise businesses. Ignify is a Top-tier Microsoft Gold Certified partner ranked in both the Microsoft Dynamics Inner Circle and the Microsoft Dynamics Presidents Club in 2009. Ignify offers a comprehensive set of Business to Business (B2B) and Business to Consumer (B2C) eCommerce solutions for increasing online sales while lowering overall operation costs. Ignify has offices in Los Angeles, Silicon Valley, Nashville, Chicago, Toronto, Manila, Pune and Bangalore. For more information, visit http://www.ignify.com.

by Bhavesh Ashani, Vice President – Ignifya California Microsoft Dynamics CRM Partner