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Helping Sales Reps Order for Customers with In-Store Edit

Online shopping is not always necessarily an online experience, which means that sales and customer service reps have an important role to play in creating satisfied customers. A lot of shoppers place orders through the call center channels, and they expect the same pricing, discounts, etc. as an online shopper. It then becomes crucial for ecommerce merchants to equip their customer service reps with all the necessary tools to assist customers and place orders on their behalf.

Ignify’s Order Entry Solution gives sales reps a 360 degree view of the customer and helps them place an order quickly and easily. Not only does it support simple orders, but also complex orders such as for products that come with special bundled discounts, or a buy one get one free offer, or configurable items such as laptops, etc. Web stores can process these complex purchases easily as they are designed to make the shopping experience simple and intuitive.

The same ease of shopping is carried over to the sales rep through a unique feature that allows the sales rep to navigate seamlessly from within the Ignify eCommerce Manager Panel to the web store and back. The ‘In-Store Edit’ menu allows the sales rep to login to the customer’s account on the web store via the Manager Panel, choose complex products from the web store, add them to the order, and then return back to the Manager Panel to complete the order and invoicing procedure. The feature gives him the best of both worlds with its intuitive design and seamless transitioning.

The sales rep places an order for the customer via the Ignify eCommerce Manager Panel

The sales rep places an order for the customer via the Ignify eCommerce Manager Panel.

With in-store edit, the sales rep is logged into the customer's account and shops on his behalf

With in-store edit, the sales rep is logged into the customer's account and shops on his behalf.

Go ahead and give your sales reps the power they need to tackle their customers’ shopping needs!

If you have any questions about how Ignify can improve your sales order entry processes, please email us at orderentry@ignify.com.

Manasi Kulkarni is a Product Marketer at Ignify. Ignify is a technology provider of ERP, CRM, and eCommerce software solutions to businesses and public sector organizations. Ignify has been included as the fastest growing business in North America for 5 years in a row by Deloitte, Inc Magazine and Entrepreneur Magazine and ranked as one of 100 most innovative companies in the world in the Red Herring Global 100 in 2011.

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