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Port of Long Beach launches Customer Portal integrated with Microsoft Dynamics AX

July 3rd, 2014 Sandeep Walia No comments

Port of Long Beach launches Customer Portal integrated with Microsoft Dynamics AXThe Port of Long Beach, which was recently named the world’s Best Green Seaport this month at the 28th annual Asian Freight & Supply Chain Awards, launched a web-based Customer Portal. This secure web application, created in partnership with Ignify, provides customers access to their billing information, vessel calls and related information. The Portal is now available to all Port customers with a valid e-mail address.

Via the internet, the Port’s customers can securely log in and view their vessel calls, invoices, payment history, annual minimums, breakpoints, lease terms and lease documents. Invoices can be reprinted or downloaded into a Microsoft Excel spreadsheet; customers can also pay invoices online using eChecks at no additional cost. The Customer Portal is fully integrated with Microsoft Dynamics AX, which the port uses for its financial management and analytical reporting processes.

Security features were integrated into the application from the start and customers have the option of restricting access by employee to certain types of account information based on security access levels. Most invoice and payment history is available back to October 2011. The Portal reflects the Port of Long Beach’s continued commitment to innovation and its ability to automate transactions that are done manually at most other seaports.

Ignify is pleased to have been a key partner in this engagement by providing the base Customer Portal for Microsoft Dynamics product as well as implementing the PORTS solution on Microsoft Dynamics AX.

Sandeep Walia is the CEO of Ignify. Ignify is a technology provider of ERP, CRM, eCommerce, and Point of Sale software solutions to organizations. Ignify is winner/finalist of the worldwide Microsoft Partner of the Year Award in 2014, 2013, 2012, 2011 and 2010. Ignify has been included as the fastest growing businesses in North America for seven years in a row by Deloitte, Inc Magazine and Entrepreneur Magazine from 2007 to 2013.

Ignify Customer Spotlight: The Port of Long Beach

April 22nd, 2014 Brianne Schaer No comments

As one of the nation’s premier seaports, the Port of Long Beach provides roughly 316,000 jobs in Southern California and handles more than $155 billion worth of products, from clothes and shoes to lumber and steel, that pass through its harbor annually.

In addition to it being an economic powerhouse, the Port is a leader in providing environmental initiatives to minimize or eliminate negative environmental impacts.

With such a huge economic, logistic, and environmental footprint to track, the Port needed a reliable system to monitor its operations, such as tracking the high volume of vessels and cargo that pass through its waters to managing invoices and the billing system.

Ignify’s specialized implementation of Microsoft Dynamics AX improved operating efficiency by automating the invoicing and accounts receivable processes, increasing oversight of revenue recognition an analytical reporting systems, enhancing productivity, and providing complete visibility of Port processes.

“Ignify came up with an ingenious idea,” Douglas Albrecht, Director of Information Management of the Port of Long Beach said at Ignify’s CXO Breakfast Series. “We have built data interfaces with partners such as the Marine Exchange and the City of Long Beach; almost all data flows into the system electronically now, everybody works from the AX screens.”

The CXO Breakfast Series featured Albrecht as the keynote speaker. He shared how choosing Microsoft Dynamics AX has streamlined previously burdensome manual processes in order to make the Port’s operations run smoothly and efficiently. This has, in turn, strengthened overall port processes while improving customer satisfaction.

Albrecht said that the number one complaint he would receive from staff prior to implementing Microsoft Dynamics AX was the inability to access important information. The staff could work more efficiently if it didn’t have to dig through information.

The billing system was the first main target area.

“Replacing our billing system was one of the most significant things we had on our plate because that’s where our revenue comes from,” said Albrecht. “You don’t want to disrupt that information flow for a moment.”

With Microsoft Dynamics AX, the Port’s data is correct, accurate, and accessible at any time. The invoices became consolidated—instead of 30 or 40 invoices for one vessel call, there is one invoice for everything, from inbound to discounts to the dockage.

The Port’s successful implementation and usage of Microsoft Dynamics AX was recognized by Microsoft as they were a finalist for a 2014 Customer Excellence Award.

“What I want to share is we don’t do IT projects,” said Albrecht. “We do business projects; and the way we do this—the way we make this real—is we bring business managers in as project managers on our IT and business projects.”

Ignify’s port solution is based on the Microsoft SharePoint and Microsoft Dynamics platforms, and provides the following functionality to port authorities, shippers, and marine terminal owners:  vessel information management and vessel scheduling, billing and invoicing, contract management, property management, and electronic data interchange.

For more information, please email ports@ignify.com.

Brianne Schaer is an Assistant Copywriter at Ignify. Ignify is a technology provider of CRM, eCommerce, ERP, and Point of Sale software solutions to organizations. Ignify has won the worldwide Microsoft Partner of the Year Award in 2013, 2012 and 2011. Ignify has been included as the fastest growing businesses in North America for seven years in a row by Deloitte, Inc Magazine and Entrepreneur Magazine from 2007 to 2013.

Ignify CXO Breakfast Event with the CIO of the Port of Long Beach

Are you looking to make some high-profile business contacts while learning crucial insights from one of the leaders of the Southern California business and technology communities? Be sure to join Ignify for the CXO Breakfast Event on May 8th, at the Renaissance Long Beach Hotel.

The CXO Breakfast Series initiated by Ignify features prominent information and technology officers every quarter who share details on the solutions they have implemented for their companies, and the tangible benefits they have received from their decisions. Attendees at these events receive expert advice on what to avoid and what to do, which solutions are effective and which ones aren’t, and other key information from both business and technology standpoints.

One of the world’s premier seaports, the Port of Long Beach provides over 316,000 jobs in Southern California and 1.4 million jobs throughout the United States, and handles over $140 billion worth of products, natural resources, and provisions that traverse through the harbor annually. The Port of Long Beach also strives to be an active steward of the environment by directing programs that seek to reduce or eliminate negative environmental impacts.

With such a high volume of vessels and cargo to track, the business software previously responsible for helping the Port of Long Beach monitor their operations required the manual processing of shipping documents, vessel information, and billing, which created a massive amount of paperwork. This system not only slowed processing efficiency, it also made it difficult to get a clear view of management information for decision making.

Microsoft Dynamics AX proved to be the solution that fulfilled the critical IT requirements the Port sought, eliminating time-consuming practices and improving operational efficiency by automating the invoicing and accounts receivable processes; increasing oversight of revenue recognition and analytical reporting systems; enhancing productivity; and providing complete visibility of Port processes.

This event will be an excellent opportunity to hear specifically how the Port utilizes Microsoft Dynamics AX software, and the significant advantages provided by this system and the Port’s IT infrastructure provides business operations. You can also share your solution experiences with other IT and business executives, get feedback on any IT issues or questions that you may have, and exchange ideas on how to better position your business for success.

If you would like to request an invitation to this event, please register here. If you have any questions about this event or would like more information, please email events@ignify.com.

Ashley Harbaugh is a Product Marketing Specialist at Ignify. Ignify is a technology provider of CRM, eCommerce and ERP, software solutions to businesses and public sector organizations. Ignify has been included as the fastest growing business in North America for 5 years in a row by Deloitte, Inc Magazine and Entrepreneur Magazine and ranked as one of 100 most innovative companies in the world in the Red Herring Global 100 in 2011.

Port of Long Beach Selects Dynamics AX to improve customer service and increase efficiency

February 10th, 2010 Sandeep Walia No comments

America’s Second Largest Sea Port Refines Operating, Invoicing and Revenue Tracking Systems for Moving Over $100 Billion in Goods Annually

I am excited to announce that Ignify has been chosen by the Port of Long Beach California to implement Microsoft Dynamics AX. The new ERP system will greatly heighten productivity by automating the Port’s critical billing, accounts receivable, revenue recognition and analytical reporting systems responsible for moving more than $100 billion worth of products, natural resources, and provisions traversing through the harbor each year.

Microsoft Dynamics AX will serve as the central core for the Port of Long Beach’s new Port Operating and Revenue Tracking System (PORTS) that will be developed and implemented by Ignify. The key role of the PORTS platform will be to help the Port of Long Beach increase the efficiency of the billing process and improve customer service by managing invoices, accounts receivables and cash application. Dynamics AX -based PORTS will provide EDI and real-time reporting of billing data which is not available in the current system, thereby enhancing financial reporting and automating data validation. In addition, a new web-based portal will offer tenants, terminal operators, and employees the ability to securely create, view and manage orders anywhere an Internet connection is available.

Other benefits include:

  • Allows port staff and customers to enter billing data directly into a web browser, reducing data entry errors
  • Validates customer self-reported data and calculates charges and credits in accordance with lease agreements and Port tariffs
  • Interfaces with the Port's Electronic Document and Records management system, Vessel Tracking, Property Management and Green Flag systems
  • Provides dashboard style user interfaces for Port staff, executives and external customers

Microsoft Dynamics AX will provide increased automation and efficiency; flexibility and scalability for future enhancements; and better quality control and turnaround time for more effective decision-making.

The Port of Long Beach is one of the world’s premier sea ports responsible for the transport of goods ranging from textiles, automobiles, petroleum, steel, furniture, and consumer electronics among many other products. The Port is also an economic powerhouse responsible for over 316,000 job in Southern California and 1.4 million jobs throughout the United States.

I am pleased that the Port of Long Beach has chosen us for this important project. The amount of cargo traveling in and out of Long Beach at any given moment along with the amount of data generated for fulfilling these shipments is astronomical. By automating order entry and revenue tracking through Microsoft Dynamics AX and designing a web-portal where customers can log-in and manage orders themselves, the Port of Long Beach will dramatically improve day-to-day operations while lowering total annual costs.

In addition to the Port of Long Beach, Ignify in 2009 was selected to implement Microsoft Dynamics AX ERP system for the Harbor Center port in the Philippines. Ignify was recently ranked as the 26th fastest growing company by the Los Angeles Business Journal and 19th Fastest Growing IT Company nation-wide by Inc. Magazine’s Inc. 500.

Sandeep Walia is the President & CEO of Ignify

Ignify is a privately-held ISO 9001 certified company focused on the mid-market and enterprise business space for ERP, CRM and eCommerce implementations. The company provides design, consulting and implementation services for ERP, CRM initiatives for mid-market and enterprise businesses. Ignify is a Top-tier Microsoft Gold Certified partner ranked in both the Microsoft Dynamics Inner Circle and the Microsoft Dynamics Presidents Club in 2009. Ignify offers a comprehensive set of Business to Business (B2B) and Business to Consumer (B2C) eCommerce solutions for increasing online sales while lowering overall operation costs. Ignify has offices in Los Angeles, Silicon Valley, Nashville, Chicago, Toronto, Manila, Pune and Bangalore. For more information, visit http://www.ignify.com or call 888-446-4395.