The holiday season is around the corner and everyone is rushing to finish their shopping on time. For a busy customer, the convenience of purchasing for everyone in one place and not having to wait in multiple checkout lines can mean the difference between choosing one store over another.
With online shopping being increasingly preferred by the busy shopper, it becomes important for an ecommerce merchant to ensure that he combines the best of online and offline shopping to give the shopper a truly satisfying shopping experience. Here are some tips to take the stress off festive shopping, and make the most of this holiday season for your customer and your business.
It wouldn’t be a leap of the imagination to assume that a diverse catalog that caters to a cross-section of shoppers would lead to greater sales. While that may be a sound argument to make, it can also be argued that crowding a single web store with divergent products can confuse the shopper and push him towards a niche web store. Not to mention that the design that suits, say, an apparel store might not gel well with a bookstore.
To help you deal with such a dilemma, Ignify eCommerce provides you the ability to operate multiple web stores via a single Manager Panel, and let your customers browse across them with a single integrated shopping cart at checkout. This means that if your catalog has apparel and electronic gadgets, books and tools, you can easily create a different web store for each one of them and link them together. Each of your web stores can be designed to best suit the products and the target audience you wish to attract. All of these web stores are then linked together and shoppers can travel from one store to another from the comfort of their chairs, and complete their festival shopping without having to wait in long checkout lines at the retail stores.
Customers navigate across the multiple web stores by clicking on the different web store links.
An integrated shopping cart makes checking out items from multiple stores a breeze.
This multi-store browsing facility can be made even more attractive by letting your shoppers shop using any device of their choice. For shoppers always on-the-go, being able to shop on their mobile phones and tablets just as easily as they would on their laptops or desktops is an attractive option.
Ignify eCommerce not only lets you provide your customer such multi-store, multi-device compatibility with responsive web design web stores, it also lets your customers carry over their shopping sessions seamlessly from one device to another. A social media integrated login process lets them login to any of the web stores quickly, where shopping carts can be saved and orders tracked as required. In case of multiple saved shopping carts, they can even be merged to create a new cart and an order placed conveniently; all this without discriminating between the shoppers’ choice of device.
Responsive Web Design web stores as rendered on a mobile phone and a tablet.
Multiple payment options
Once the shopper fills up his shopping cart with goodies for family and friends, the least of his worries should be a hiccup at checkout, where his preferred payment option is not available. This can force the shopper to abandon his shopping cart and move over to the competition’s web store.
Avoiding this scenario is easy, with Ignify eCommerce’s web stores allowing you to easily set up various payment options such as Credit Card, PayPal, Terms PO, Cash, Check, Reward Points, etc. The backend Manager Panel processes orders just as easily for online payment methods as for offline payment methods. Your customers can also make partial payments against invoices and use different payment options for each part of the payment. This means that no matter how big or small the billing amount, the customer can pay as per convenience and ability.
Multiple shipping options
For festive shoppers, a major concern with online shopping is receiving their packages on time. Getting your Christmas gifts delivered after New Year is not an option. The uncertainty of delivery makes many shoppers opt for the more traditional retail stores to complete their shopping on time. You can capture these shoppers and even those last-minute shoppers by providing multiple shipping options ranging from 7 day delivery to overnight shipping.
Ignify eCommerce lets you set up various shipping carriers such as UPS, USPS, FedEx, etc. and make them available on your web store for the customer to choose from. Not only can you provide a choice of shipping carriers, the customers can also have different items in their order delivered to different addresses using different carriers. This ability to ship to multiple addresses can be particularly attractive to shoppers who do not want to miss out on the opportunity to send gifts to friends and relatives out of town.
Provide your shoppers multiple shipping options.
So this festive season make your customer feel like a king and let him shop across your multiple web stores using the device of his choice, place his order with the payment method and shipping carrier to his convenience, and then also have his gifts hand-delivered to different locations on his behalf, without ever having to leave the comfort of his chair!
For more information on how to optimize your web store for the holiday season, please email us at eCommerce@ignify.com.
Manasi Kulkarni is a Product Marketer at Ignify. Ignify is a technology provider of ERP, CRM, eCommerce, and Point of Sale software solutions to organizations. Ignify is winner/finalist of the worldwide Microsoft Partner of the Year Award in 2014, 2013, 2012 and 2011. Ignify has been included as the fastest growing businesses in North America for seven years in a row by Deloitte, Inc Magazine and Entrepreneur Magazine from 2007 to 2013.