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Posts Tagged ‘Customer Excellence Award’

Ignify Customer Spotlight: The Port of Long Beach

April 22nd, 2014 Brianne Schaer No comments

As one of the nation’s premier seaports, the Port of Long Beach provides roughly 316,000 jobs in Southern California and handles more than $155 billion worth of products, from clothes and shoes to lumber and steel, that pass through its harbor annually.

In addition to it being an economic powerhouse, the Port is a leader in providing environmental initiatives to minimize or eliminate negative environmental impacts.

With such a huge economic, logistic, and environmental footprint to track, the Port needed a reliable system to monitor its operations, such as tracking the high volume of vessels and cargo that pass through its waters to managing invoices and the billing system.

Ignify’s specialized implementation of Microsoft Dynamics AX improved operating efficiency by automating the invoicing and accounts receivable processes, increasing oversight of revenue recognition an analytical reporting systems, enhancing productivity, and providing complete visibility of Port processes.

“Ignify came up with an ingenious idea,” Douglas Albrecht, Director of Information Management of the Port of Long Beach said at Ignify’s CXO Breakfast Series. “We have built data interfaces with partners such as the Marine Exchange and the City of Long Beach; almost all data flows into the system electronically now, everybody works from the AX screens.”

The CXO Breakfast Series featured Albrecht as the keynote speaker. He shared how choosing Microsoft Dynamics AX has streamlined previously burdensome manual processes in order to make the Port’s operations run smoothly and efficiently. This has, in turn, strengthened overall port processes while improving customer satisfaction.

Albrecht said that the number one complaint he would receive from staff prior to implementing Microsoft Dynamics AX was the inability to access important information. The staff could work more efficiently if it didn’t have to dig through information.

The billing system was the first main target area.

“Replacing our billing system was one of the most significant things we had on our plate because that’s where our revenue comes from,” said Albrecht. “You don’t want to disrupt that information flow for a moment.”

With Microsoft Dynamics AX, the Port’s data is correct, accurate, and accessible at any time. The invoices became consolidated—instead of 30 or 40 invoices for one vessel call, there is one invoice for everything, from inbound to discounts to the dockage.

The Port’s successful implementation and usage of Microsoft Dynamics AX was recognized by Microsoft as they were a finalist for a 2014 Customer Excellence Award.

“What I want to share is we don’t do IT projects,” said Albrecht. “We do business projects; and the way we do this—the way we make this real—is we bring business managers in as project managers on our IT and business projects.”

Ignify’s port solution is based on the Microsoft SharePoint and Microsoft Dynamics platforms, and provides the following functionality to port authorities, shippers, and marine terminal owners:  vessel information management and vessel scheduling, billing and invoicing, contract management, property management, and electronic data interchange.

For more information, please email ports@ignify.com.

Brianne Schaer is an Assistant Copywriter at Ignify. Ignify is a technology provider of CRM, eCommerce, ERP, and Point of Sale software solutions to organizations. Ignify has won the worldwide Microsoft Partner of the Year Award in 2013, 2012 and 2011. Ignify has been included as the fastest growing businesses in North America for seven years in a row by Deloitte, Inc Magazine and Entrepreneur Magazine from 2007 to 2013.

Ignify Customer Celluphone Honored at Convergence for Business Accomplishments in Microsoft Dynamics

March 21st, 2012 Ashley Harbaugh No comments

Microsoft Convergence has come and gone, and there are so many great memories of things seen and done – but a particularly special highlight of the trip so far was seeing Ignify customer Celluphone receiving recognition for their business accomplishments, as well as for their significant contributions to the Microsoft Dynamics community, from the Microsoft Convergence team. Celluphone, winner of the 2012 Microsoft Dynamics Champion Customer Excellence Award, was honored for their win at a special reception for the select few who earned Customer Excellence Awards.

Dynamics Champion award  given to Celluphone and Ignify by Kirill Tatarinov, President of the Microsoft Business Solutions Division and Michael Parks, Corporate Vice President Microsoft Business Solutions

Dynamics Champion award given to Celluphone and Ignify by Kirill Tatarinov, President of the Microsoft Business Solutions Division and Michael Parks, Corporate Vice President Microsoft Business Solutions

The 2012 Customer Excellence Awards, which are presented in 9 categories, recognize and celebrate Microsoft Dynamics customers that have achieved notable accomplishments using their Microsoft Dynamics solutions. After an intensive assessment process of each category’s nominees, a team of Microsoft executive judges then reviewed and selected from the proposed winners for each category the final winner. Each year the awards are given at the Convergence conference.

Celluphone’s use of Microsoft Dynamics AX in managing the company’s financial, warehousing, and logistics operations has powerfully impacted the company, enabling the organization to increase its business, automate previously manual processes, and ultimately provide unparalleled customer support to its retailers. With a fully integrated, highly flexible business management system and built-in multi-company support, Celluphone had increased efficiency in its warehouse operations by 50 percent, achieved total operational growth of nearly 40 percent, and improved customer and dealer service.

Working with Ignify – winner of the Worldwide Microsoft Dynamics Partner of the Year Award in 2011 – since Celluphone went live on Microsoft Dynamics AX in 2008, Celluphone has developed and presented numerous materials on the use of Microsoft Dynamics AX, including the return on investment (ROI) and intangible benefits that the system has delivered to them.

Ignify is especially proud of our customer’s award, and glad to have leveraged our company’s technical, design, and functional expertise to assist our customer in developing and achieving a winning ERP transition.

Congratulations, Celluphone, on a truly well-deserved win!

These past few days have been a whirlwind of activity, and we’re glad to notch another Convergence experience onto our belt. We already are looking forward to next year, and we can’t wait to see you there!

Ashley Harbaugh is a Product Marketing Specialist at Ignify. Ignify is a technology provider of CRM, eCommerce and ERP, software solutions to businesses and public sector organizations. Ignify has been included as the fastest growing business in North America for 5 years in a row by Deloitte, Inc Magazine and Entrepreneur Magazine and ranked as one of 100 most innovative companies in the world in the Red Herring Global 100 in 2011.